Accidental, but not

In November 1963, Time Magazine was preparing its cover story for December.

The man who was going to feature was a jazz musician called Thelonius Monk.

Which, even if Gang Starr hadn’t reworked it to describe his music as “a melodius thunk”, would still be pretty much the greatest name of all time.

Monk played the piano like he was constantly on the verge of being out of tune.

But he knew exactly what he was doing.

It sounded accidental, but it wasn’t.

He also wore a hat extremely well.

His presence on the cover of Time would be huge.

Like Flying Lotus appearing on Newsnight. Sort of.

But it didn’t happen.

On 23rd November, President Kennedy was killed.

So in December there simply was no other story.

(It eventually appeared in February 1964, by the way.

Hooray!)

I like this little fact because it’s new to me. I only found out yesterday and I can’t believe I didn’t already know it.

I’m a Monk fan. I studied US history. I even work in media.

You’d think I’d know.

So how did I find out?

I like to think it was a mix of curiosity and serendipity.

Because yesterday I popped into the White Cube on Bermondsey Street.

I always go when I’m at MEC’s workshop space down near there.

The first room I went in was an installation.

It was a library. The (extremely high) wall was covered with shelves and lined with books.

Ladders stretched up to various heights, tempting you (well, me) to climb them.

Soon enough I found a book I couldn’t resist picking up.

It was called Black Music, by a writer called Leroi Jones. This meant it would be about jazz.

I looked at the contents. There was a chapter on Monk.

I turned excitedly to the first page of the chapter.

And there was the story of Monk’s Time cover-that-nearly-was.

So there you have it. Curiosity and serendipity.

And a lifetime’s interest in stuff.

It seemed accidental, but it wasn’t.

One page of one book in one room in one building on one street in one city on one day.

Imagine what we might discover if we only looked more often.

Exploiting your weaknesses

When the Rolling Stones first started out they had a manager called Andrew Loog Oldham.

He was younger, cooler and better looking than they were.

His previous job had been as a publicist with the Beatles, and he knew the Stones had no hope of competing with them.

The Stones didn’t write their own songs, and he knew that what the Beatles had would see off any number of groups who tried to copy them.

And there were plenty of those.

He knew the Beatles were not a flash in the pan.

That there was no Next Big Thing around the corner.

The Beatles  were forever’s Next Big Thing.

Loog Oldham knew he couldn’t compete with that, and he didn’t try to.

Instead he worked out that what the Stones had going for them was that they weren’t the Beatles.

They could be everything the Beatles couldn’t be, now they were trapped in a world of Royal Variety shows and light entertainment politeness.

So that’s what he made them into.

The scruffier, nastier, sexier alternative to the Beatles.

The headline, ‘Would you let you let your daughter marry a Rolling Stone?’, was his.

Every parent loved the Beatles. Now no parent would ever love the Stones.

Now that’s what I call distinctiveness.

Loog Oldham was a genius because he took the very thing that appeared to be a weakness and turned it into a strength.

This is a strategy we don’t think of enough.

But it can work brilliantly.

Instead of masking a failing, shine a spotlight on it and turn it into a virtue that can fuel creativity.

Groups that emerged in the shadow of punk were forced to the margins by scared record companies. So they made a virtue of their outsider status and over the time the result was the independent scene of the 8os.

Edvard Munch (the man who painted The Scream) damaged his one good eye in later life, so he had two eyes functioning at different sub-par strengths. Instead of giving up he would cover his eyes alternately to “understand the distortions” and reveal in his painting the entirely subjective nature of vision.

Luxury brands are beyond the reach of most consumers, so they cultivate an aura of exclusivity to add subjective value.

In advertising we have the same weakness/virtue weapon at our disposal, if we only choose to use it.

Most of the time, understandably, we concentrate on exploiting our own strengths, or our competitors’ weaknesses.

But exploiting your own weaknesses can create equally distinctive results for brands.

Avis made a virtue of being no.2 in the market to Hertz in the 60s with their “we try harder” campaign.

It still sounds shocking to read a company admitting in its advertising that they “can’t afford to take you for granted.”

But it doesn’t always have to be so explicit.

A while back Orange struck a deal with iTunes to provide a free film download every week to all its customers.

Some were worried that customers wouldn’t get to choose their film. In an era of abundance and consumer power this seemed like a failing.

We felt the opposite. In a world of endless choice it can be great – and a source of relief – when someone’s made the effort to choose for you.

Instead of admitting the weakness represented by the prescribed title, we wanted to use it to highlight the brand’s curator credentials.

We wanted to turn an apparent weakness into a virtue.

There are risks to this approach.

It doesn’t work for everyone.

Not everyone would like the film on offer.

Just as not everyone who loved the Beatles became a Stones fan.

But at least no-one could accuse the Stones of being a poor imitation of what they claimed to be.

Instead they were simply brilliant at being what they were.

And no-one can catch you out if you’re hiding in plain sight.

Google Firestarters – Storytelling

A year ago, when I presented at Firestarters 3, I confessed my love of folk music.

Perhaps this was unwise, but I love the idea of folk music.

It’s built on the belief that there is no such thing as an ‘original’ version of a song.

The source is not important.

Folk songs exist in a state of perpetual renewal, you see. What counts is the interpretation.

It’s not the original version but people’s transformation of them that make up the substance of the song.

And at Wednesday’s Firestarters 6, Matt Locke made a compelling case for storytelling in the digital age being much the same.

Transgression, he said, is the true mark of effective storytelling these days.

Ideas change. Memes mutate. The story is what others make it.

Accept and design for that, he said, and you’ll harness the new models of attention that define online behaviour.

Give people the language to propagate the story for themselves.

Overall there was a powerful sense on Wednesday of traditions being reclaimed, supposed rules being revealed as mere conventions of recent history.

Because this ‘new’ model of story-telling isn’t new at all.

Yes, new technologies create new patterns of attention.

But from music halls to camp fires, stories have always been transmitted by groups. The ‘one big number’ mentality that ruled broadcast media was just an anomaly.

Ajaz Ahmed made a similar point about agencies. Their place in the creative process now – “factories that make 30″ TV ads and DPS’s” – belies their genesis as “ideas companies”.

And that’s something everyone at Firestarters would want to see return.

So, we’re back to – or at least prepared for – a world where storytelling is as much about listening and responding as it is talking.

Attention is the new currency. Recognising the new behaviours of audiences and adapting to the feedback is a critical part of remaining relevant.

And this takes work.

Matt Heiman talked compellingly about the agility required in digital storytelling. The story unfolds as the relationship develops between the assets (the content at our disposal) and the incoming information (the way people respond to it).

His job – and ours – is to create working processes that make joining these elements up as simple and efficient as possible.

It’s a modern-day call and response.

And it’s not just as it happens. This stuff takes preparation.

Matt H cited Milton Berle, a comedian who’s first five jokes would elicit signals from the audience that would define the rest of his set for that night.

When Matt L addressed Phil‘s question on balancing this need for both story structure and adaptability he gave perhaps the most practical and useful answer of the evening.

Have two plans.

A structured plan. One where you’ve outlined the beats you want to hit, and identified the key components that will generate attention.

And a responsive plan. One for contingency scenarios like too little or too much attention.

That adaptability takes groundwork, but it’s not something that an audience will – nor should – ever give you brownie points for.

In fact, as Ajaz suggested, it’s down to brands and producers of stories to inconvenience themselves for the benefit of audiences.

And as digital continues to disrupt itself more than it does anything else, the key evolutionary characteristic of innovation is simplicity.

But innovation is more than just a succession of developments that improve on what came before.

In fact, Ajaz told us that the best sort of innovation can create a “never-ending story” for a brand or company.

This entails not just product innovation, but social innovation – some form of “enduring mechanism” that creates a legacy and a self-perpetuating story of creativity.

Disney’s invention of the creative department. Ford’s innovation of the assembly line. Edison’s formalising of the R&D function.

These are innovations that don’t just change things once.

They set the initial conditions for perpetual renewal and for generations of stories even as attention patterns  and behaviours change.

Just like a good folk song.

And perhaps too like the inspiring talks from both Matts and Ajaz.

Because once again, as thanks goes out to Neil Perkin and Google for organising another fab Firestarters, the next stage of the story will be what others make of it.

Playtime

I’ve just this morning dropped my son off at pre-school nursery.

It was a big day for him, his first at the school where his big brother goes. For the first few days parents normally hang around a bit so the kids cab get used to the place, and the situation.

Today I watched him flit about the tables. He would briefly pick something up, pronounce something to me or his mum, then move on.

He was taking it all in. Getting the measure of the situation by touching, interpreting, and assimilating as many things as possible.

He was playing.

He soon gravitated towards the ‘home corner’. Here he went deeper. The imaginative play became more prolonged. The scenarios became more thought-out.

He made himself at home.

The notion of ‘learning through play’ is widely discussed these days. It breeds confidence. The effort/reward dynamic is a productive one. We find new realms of activity we wouldn’t otherwise if we stuck to rigid rules.

But in advertising we seem to discuss it largely in terms of brands and communications.

How we can gamify a campaign. How we can incentivise people. How we can make an experience ‘social.’

The benefits of play are not something we formalise enough for ourselves very often.

I think we could make more of the ‘play ethic‘ in our industry  - defined as it is by creativity, learning about what’s possible, and assimilating new ways of doing things.

Imagine if instead of a to-do list we started off everyday like my son did this morning:  just exploring some new stimulus

Or if instead of ‘learning the ropes’, the beginning of our career was marked with a similar period of exploring the different corners of the business.

Where we discovered what we were good at and what made us feel good.

Where our imagination was the main criterion and we were judged on what unimagined opportunity we could invent.

Not which existing mold we fitted best.

When I went to the Bauhaus exhibition a few weeks ago I saw how a philosophical commitment to play can foster creativity exponentially.

(This isn’t as esoteric a segue as it appears. The Bauhaus ultimately included advertising as one of its core disciplines.)

Looking back today through the notes I made, the theme of play and exploration clearly emerge.

One tutor, Josef Albers, encouraged the approach of ‘purposeful play’. Students would be encouraged to experiment with simple materials to “explore their inherent functional and constructive possibilites without stated practical aims”.

Understanding the different characteristics and qualities of wood, paper, fabric and glass developed wide-ranging creative skills that students could apply to their chosen vocation.

Assignments often fused art and play. Many of the major artists who taught at the Bauhaus had children themselves, so one year  the students produced toys like this.

Ultimately this is about allowing people to tap into their creative imagination. Play lets us do that.

The tutor said: ” I struck a blow to the old tradition of the nude and drawing from nature, and I am leading all creative activity back to its roots, to play.”

The word that I remember most from the exhibit – one of those composite abstract nouns that only the Germans have – was Gesamtkunstwerk. 

It means ‘total art work’.

You approach life as you would art. And vice versa.

I think if we want advertising to remain an exciting, vibrant and creatively fulfilling realm in the future we need to encourage more of its proponents to think like this.

That everything is material.

Looking around me at work I see young professionals 15 years younger than me working and communicating largely with powerpoint (or keynote, of course).

This depresses me, not because I’m anti-powerpoint (I know it’s unfashionable, but I actually think ppt has had an amazing democratising effect on people’s capability to express ideas in public).

It depresses me because anything so widely used leads to homogenous results.

It reflects badly on us.

It means we’ve shown generation upon generation of new thinkers that in our industry that

a) there is a way to do things, and

b) that way is exactly the same as every other sector in business.

I’d like to think that as experts in communication we wouldn’t always default to the same mode.

We have a world of different materials at our disposal.

Appropriately enough, later in the morning we had a great discussion trying to articulate the way conversations spread between children and parents, between school and the home.

Someone then made one of these.

And immediately we understood.

Communities and cake stalls

It was our son’s school fete this last weekend.

My wife helped run the cake stall.

Some friends who saw this picture on Instagram asked me whether she’d made all of the cakes.

Which, not least because there were just as many behind the stall waiting to be displayed, struck me as rather fanciful. Imagine how long it would have taken to bake all of that!

Of course, however long that was, somebody did have to take the time, but it wasn’t my wife alone. It was a bunch of parents keen to help raise money in a way that was relatively easy for them to achieve.

That got me thinking.

Everyone pitched in, everyone had a role to play. It’s what cake stalls are all about.

But it also seems to me that it’s what our open source, social, collaborative web is all about. Businesses and services spring from the communities of which they’re part.

Let me see if I can make this rather tortuous metaphor work.

You have a site that you’ve acquired for little or no outlay. A shop window, if you will. It’s not there to generate profit necessarily, at least not yet. But to gain a foothold, or at least traffic, it needs to be useful, or structured in such a way that it helps its users/customers to easily achieve their goal.

The site then gets populated by the product of expertise and time of its contributors. What gets sold is crowd-sourced from anyone who wants to contribute. There’s little inducement to do so, apart from a sense of altruism, a distant promise of your work contributing to a a greater good, and perhaps the fact that lots of others will probably be doing it.

Of course, then people who pass by the site are attracted by the wares on display. They know making a purchase will help the cause, but they do get something lovely in return. It’s a win-win. Everybody’s happy.

And the more popular the site is, the more the people keep coming. If the product was good, they even come back. My wife and the other parents were busy serving people all afternoon. They were selling a product people could consume while travelling around doing other things, so people knew there was a site where they could get cake even if they hadn’t seen the site yet. And as the for the people around the site itself – well, we know how contagious popularity can be.

But what about the product itself?

Well, all the cakes were different shapes, sizes, colours, tastes and quality. The basic building blocks of the product are so universally understood that anyone could join in. But they’re also endlessly adaptable and open to being customised. Recipes, like software, are freely available everywhere, published and shared by those with sufficient amateur enthusiasm and the skill to know what to do with them. I bet the recipes have been refined, adapted, improved. Tested all the time, with lessons learned from willing focus groups and beta users.

But software is only a collection of code, raw ingredients that must be combined in the right way to provide an experience people actually want. What makes them sing is the injection of people’s time and knowledge to create something more than the sum of its parts. To create value from labour.

But how to put a price on that value? At our cake stall that some contributors had a more fixed notion than others of what their labour was worth. This presented the people in charge of the site itself with a decision to make over the pricing. How should they balance what they thought people would be prepared to pay with what the makers thought their labour worth?

In the end they decided on a fixed price strategy. Everything cost the same, which made things more straightforward for customers, and made sure no-one felt they were being taken advantage of. In the community good will is as important as the immediate generation of revenue.

The added bonus is that this approach created a level playing field that made it easier to get an idea of what people liked. When everything costs the same, people start to make judgements on other criteria – what the product looks like, which is more popular, what people recommend, perceived quality of ingredients. The sellers, if they were looking for it, probably learned a lot about their market that day, insights that they could pass on to contributors so their next batch of product might sell better next time around.

Now, I know that the expectations at a school fete are set differently to the open market place. Everyone’s set to spend money, because that’s the expectation. Context counts too – compared to whatever else there was there – the bouncy castle, the raffle, the coconut shy – a cake stall provides something physical and tangible for customers to take away along with the satisfaction of contributing.

And kids love cake. Everyone loves cake.

But the enterprise knew its market. No shame in that. It knew it because it grew from the community it set itself up to serve. People wanted it to do well. Those who provided the service didn’t want to let the community down. Those who contributed were also the customers, and the customers knew everyone was doing it with the best intentions.

Perhaps  this is what a community business model looks like.

Purposeful, open, collaborative and iterative.

Web-built businesses are pretty used to this, I guess?

How long before every business starts behaving that way?

Ego, process and the habit of creativity


Visiting the Tate Picasso exhibition recently, it hit me how ego and creativity are inextricably linked.

Faced with such genius, it became obvious how maintaining the creative urge – and feeling like you’ve fulfilled it – is often a curious mix of intense intoxication and deep inadequacy.

Not least because what inspires you can dwarf your own efforts.

Happily, this time at least, I came away suitably inspired. It wasn’t just Picasso’s radicalism, his influence, the way he made us see the world anew that got me  (though it was mainly that). What was also awe-inspiring was the vast range of styles and the sheer volume of work of which Picasso was capable.

These seem like rather obvious things to point out about a giant of 20th century art. Nothing damns like the faint praise of admiring someone’s ‘prolific’ output.

But the ability to just keep doing it, the habit of creativity, has always been attractive to me. And among the contemporary artefacts was an edition of the Cahier D’Arts, the bible of art criticism. Two excerpts of a 1960s essay leaped out at me. They centred Picasso’s creativity in his ability as a stylist, suggesting it was precisely his comfort in many styles that propelled him to such a prodigious body of work.

I managed to sneak a couple of photos, but don’t tell anyone.

This first excerpt leapt out at me: “if you have a strong enough conception of life it will not matter…whether you [paint] in one manner or another”.

The exhibition genuinely captured Picasso’s “all penetrating vision” and made it clear the adopted style was secondary. For many artists the style is their identity; for Picasso it was merely the means to a more expressive end.

But the second excerpt nailed it: “the uncertainty as to which direction to choose paralyses most men with hesitation, but it has proved Picasso’s most powerful motor. He flings himself into each new course, as though that alone were worth his faith

A revelation

Reading this was a revelation.

It hit me that a style, or an approach, is only that – merely a way to arrive at the problem.

‘Flinging ourselves into each new course’ is what allows us to make the approach work, not the approach itself. We can’t all share Picasso’s genius, but we can all practise the art of committing fully. It shows again how critical it is simply to start, and to keep on starting.

Procrastination, not inability, is the killer of creativity. We need to pick a form, or a process, and trust in it. Submit to it. If it turns out to be wrong, very well. Chances are something will have come of the attempt, and last time I looked something is still better than nothing.

True creativity, I think, is habit. It isn’t self-conscious. It doesn’t worry about being wrong, or looking silly. It wins out over self-doubt.

The day after Picasso I was listening to David Bowie’s Low.

I feel I should add that this is not an uncommon occurrence.

The radicalism of Side 2 struck me, in contrast to the music of  Bowie’s career so far, and to the music on Side 1 of the same album.

A true stylist, Bowie’s music isn’t dependent on sounding like Bowie. Its innate Bowie-ness will “shine through”, just as Picasso’s vision does whether he’s sketching or painting, aping the Impressionists or stretching the limits of Cubism.

Equally, Bowie trusts in his chosen forms – it’s probably what made Low possible. He was coming off the back of a period of writer’s block, so Side 1 is full of fragments and broken English because that’s how he felt. Side 2 was constructed, rather than written. Bowie and his collaborator Brian Eno actively chose to discard work that was well-realised, but familiar. Instead they looked for  the accidents and mistakes from which they would build new ideas. That was their chosen MO and they stuck to it, and in so doing they uncovered work they would never had got to otherwise.

I love the boldness of this approach. A huge star with writer’s block still has the the confidence in his process and his artistry to actually throw stuff away in search of  innovative work. He doesn’t really know what he wants,  but it needs to be new.

Sounds like something we could do with in advertising.

We’re not artists in advertising, of course. We don’t follow a muse, or have to rely on our own motivation in the same way. An artist’s decision to adopt a new style is to create stimulus or constraints. Our stimulus is set for us (the brief), so we have something to react to.

In advertising, though, we also have to keep someone else happy. The brief often comes with a deadline, and we frequently have to work hard against our instinct to find ‘the’ answer, as quickly and efficiently as possible.

Why work against it? Because there isn’t always only one answer. And because better answers come from finding new ways in to the problem. And because making a habit of digging deeper helps make innovation a habit too, rather than something we’d like to aim for now and again.

What worked for Bowie/Eno was just to keep going. What might seem entirely profligate (discarding good work) is actually a potent way of uncovering untapped ideas.

David Shrigley recently came to speak to MEC.

He told us that he only ever keeps 25% of anything he makes. I wondered about the impact that has on your mindset not just after the creative process, when you’re editing.but during and before it, too.  If you know ¾ of what you make will eventually be binned, the filters come off. You are freer just to get stuff down on paper, and more able to worry less about it being ‘right’.

Anyone who’s been in a brainstorm or idea workshop knows the obvious needs to be extracted quickly to get to the gnarly and sometimes scary job of suggesting riskier, less heard/thought ideas. You may not be actively prioritising the mistakes, like Bowie did, but you’re setting the conditions for surprising ideas to emerge from further within your mind, and from the group.

You’re also less likely to be easily satisfied with what you come up with. I suspect a lot of us in advertising are quite self-satisfied. Putting undue pressure on ourselves is clearly A Good Thing, even though it might be uncomfortable.

Especially if it’s uncomfortable.

What I like about the Bowie and Shrigley models is that they aren’t precious in any way. They acknowledge the reality of creativity – that a lot of you what you come up with will be rubbish – and thereby detach the ego, at least for the important bit.

I received another lesson in this approach when I met Bill Buxton recently. I was lucky enough to be invited to a dinner at which Bill spoke, by Microsoft (where Bill is principal researcher). He spoke eloquently and widely about technology, design, creativity, music, computing and, er, canoeing.

Before dinner I found myself in conversation with Bill about UX and sketching. Turns out he has a profound belief in sketching as a principle. Not just pencil drawing, but a more generic approach to low resolution prototyping. This could encompass photography, modelling, CGI, video, whatever. He’s even written a book on it.

He went on to tell me that he instructs his teams not to come to him with proposed solutions unless they have seven – yes, seven – different designs to share. Not only that, but they had to be seven different solutions about which you felt equally positive (or negative). Having one obvious winner and six less favourable options was not a way round this.

Why was this? Partly the focus on such a broad output from each team member yielded far greater opportunity for new ideas.

But the real reason was it made the evaluation of ideas more constructive. As the designer you’re more likely to defend those ideas you like, with a less objective eye. As the team leader it’s very difficult to evaluate the design without making the designer feel implicated – if you’re judging across a team egos need to be left at the door. Being obliged to have seven ideas makes it almost impossible to have a favourite.

So what can we do with all this?

Here’s some of the methods I’ve tried to apply to the way I work. They’re not exhaustive, but as this is all stuff that’s been flying round my head for a while, I’ve found it helpful to organise it into something (hopefully) coherent.

  1. Find 2 or 3 approaches to a creative problem that never fail to get you started. Whether it’s just you or a group, try to get used to techniques that you can throw into the mix that just get things moving. I always find a book, ask someone to pick a page number at random and read out the first word. Then I people to word associate till I have 5 or 6  words, which become the springboard for answering the question on the table. Totally arbitrary, and gives everyone permission to disown their first thoughts –  a crucial step in leaving the ego behind.
  2.  Don’t just do the usual. Making creativity a habit doesn’t mean allowing routine to seep in. Get out somewhere. Find a different location. Use different people. Work in a different medium. Only draw your ideas. Give yourself a time limit. Whatever it is, it doesn’t matter – creativity requires constraints and new contexts, so create them for yourself.
  3. Define ideas more holistically, but develop more of them. Somewhere between the level of post-it vagueness and finely honed engagement idea is a world of lost opportunities. We all know the difference between a potent post-it idea and a dull one – get in the habit of sifting good stuff as you go. Make the 60 seconds’ worth of effort it takes to work out whether you can extrapolate something interesting/huge/rich out of the good ones and seeing how else you could build on them. I love the work that John is doing in this space.
  4. Practice facilitating groups as well as being part of them. It’s hard investing of yourself in service of an idea while remaining dispassionate about its qualities. Acquiring the skills of being a participant well as a facilitator keeps you leap seamlessly from big picture to critical detail in the moment. Knowing how to continue ploughing a particular creative furrow while ensuring the thinking remains clear and relevant.
  5. Look for the stuff that everyone else takes for granted. There’s a great Eno quote about what Bowie was reacting against with Low.  ”Nobody wants you to step off the tracks and start looking round in the scrub around the edges because nobody can see anything promising there.” What is everyone discarding that could become invaluable? What’s happening at the extremes? What always comes up that has become wallpaper but with fresh eyes might reveal new potential?
  6. Risk feeling inadequate. Most of this post is based on recognising the parallels between people I admire, in different fields (art, music, technology) and being inspired by it. But sometimes we don’t like to, because brilliant people can be intimidating. We can also worry about other people thinking we’re weird for trying new stuff. We shouldn’t. Any agency not rewarding/enabling this kind of behaviour should be viewed with disdain. (The current series of Mad Men portrays genuine creative ambitions in acting and writing looked down upon by people who don’t understand them, and I’m not always convinced we’ve come that far).
  7. Don’t fear an idea changing.  ‘Eureka’ moments can be as misleading as they are exciting. Perhaps the best image I know is (I think) Wittgenstein’s rope of multiple overlapping threads. None of the threads extend over the rope’s full length, yet they still form a single cord. Ideas can emerge in such a way that the final thought might not have even made contact with the first, but the chain is what gets you there. Always think about how each idea could be a platform to the next (and possibly better) one.

Writing this, I’ve started to see how balancing instinct and persistence is central to the creative impulse.

Like with Bowie, whose songs would form their identity by discarding the elements with which he’d begun.

Or Shrigley, who knows that creativity is about pushing though and editing later, because the long haul is as important as the flash of inspiration.

Or like with Buxton, who knows that designs can only be collaborative if individuals are happy to let go of their own stuff.

Or, of course, with Picasso, who knew that being prolific was the key to articulating whatever it was you wanted to say.

Polemic, metaphor and Firestarters 5

 

Amazing talk from Cory Doctorow at this week’s Firestarters. Cory covered a head-spinning amout of ground, at a dizzying pace.

His theme: the impending ‘war on general computing’.

His premise: that computers are becoming so pervasive, powerful and increasingly invisible that the tension between personal autonomy and the protection we receive from lawmakers is going to become even more palpable and troublesome.

He talked about copyright, privacy, spyware, hacking, data, marketing… seemingly everything. And he did speak very quickly. Many people I’ve spoken to since took few notes; the tweet rate seemed down significantly on previous Firestarters events.

There will be good write-ups, naturally, and a couple have appeared already (here and here). I think, though, that we might need some sort of blog wiki that can aggregate the different fragments that different people will have been able snatch the Google 9th floor ether.

Whatever you managed to grab hold of, chances are you were nevertheless intoxicated by what was really the first Firestarters lecture. In a very good way.

Like any good polemicist, Cory had an entire arsenal of metaphor and soundbites at his disposal. This is not a criticism, in fact quite the opposite.

I was thinking about the nuggets that stuck in my mind, and what made them stick. A combination of language, imagery, humour and resonant metaphor made what Cory had to say incisive and powerful, as opposed to merely interesting and thought-provoking.

He talked about how censorship and surveillance used to be different things. If you wanted to ban a book 50 years ago, all you had to do was limit the books’ appearance in book shops. The restraint was on the publisher, not the reader. Now the enforcement of censorship requires surveillance of the reader, control access and putting restraints of the movements of the user. Censorship and surveillance have converged.

Cory can also pull a great emotive metaphor out of the bag, especially when building on the way users are being blamed for the capabilities of mass produced technology. Copyright, he argued, used to be like a tank mine, which only blew up when a record plant would do the wrong this. Now it’s like a landmine, blowing up 14 year old kids who unknowingly infringe arcane publishing laws.

It’s a powerful image – capturing immediately the innocence of young transgressors and drawing the lawmakers as a common ethical enemy.

My favourite was when Cory forensically analysed how legisltation designed to solve one copyrighting problem unwittingly gavce birth to other problems, either because smart technology owners were given an opportunity to circumvent the new law, or because the bluntness of legislation scooped up a bunch of other people and users and issues along with the very specific issue it was trying to address.

His masterstroke was to talk about this by using the kids’ rhyme about the old woman who swallowed a fly, then a spider, then a mouse, cat and horse. It brilliantly punctures the futility and absurdity he sees in lawmakers’ efforts to control an uncontrollable situation.

Now I’m not necessarily saying I agree with all these statements in the cold light of day. And I’m sure my re-creation of the metaphors hasn’t done them justice.

But in the moment, in the room, they’re intoxicating and persuasive.

And it worked because his whole talk was based on a metaphor. He painted the copyright wars of recent years as merely the skirmishes that precede a far bigger war – the war on general computing. He got us to think seriously about the future by telling a powerful story of the past.

Capturing complicated ideas is difficult. Metaphor is often the best way to somehow make these ideas more powerful even as they become simplified. When I was writing my own Firestarters talk on the future OS of agencies my head was full of the notion of architecture as a metaphor for other constructs. Designing space and guiding behaviour. Setting the initial conditions for what you want to have happen. The way buildings can reflect the times, culture and people who made them.

I haven’t been to one of Andy’s Metaphwoar events yet, but I certainly intend to. Consciously thinking of parallel forms of expression can make what we’re trying to say more clear and more tangible. It can make clients more likely to buy what we do. It can make us better communicators.

At each Firestarters Neil always mentions that we should consider the event as a part of a conversation. Certainly what I’m getting out of each session is evolving. Last time out Phil talked about the community aspect of it. Perhaps this time the out-take might be that it’s not just the subject matter that Firestarters opens up to us, but also access to the ways that smart people are able to communicate and help us learn in the first place.

Here’s to those who don’t just have something new to say, but are finding potent and engaging new ways to say it.

Labels, Games and Stories

It’s strange when labels slowly become inadequate for the thing they describe.

I’ve always thought ‘planner’ was an odd soubriquet for what we do.

It does capture a certain consequential mindset. I guess we think through scenarios and options, planning for the best outcome. But it doesn’t quite sum up the totality of the task, does it?

So much of what we do is about responding to signals, as well as trying the generate them. We distill and choose what not to do as much as planning for what brands should do.

And, worst of all, the term does suggest a certain distance from the fray. That our role is pure preparation, with others providing the action. As if we don’t want or need to get our hands dirty.

I was thinking about this as I heard someone bemoan the inadequacy of another professional descriptor on a radio documentary recently. The programme was about games, presented by the writer, Naomi Alderman. (You can still listen to it here). And the label was ‘game writer’.

One contributor, Rhianna Pratchett, asserted that good games use writers for more than just dialogue (a bit like planners aren’t just there for the most obvious things like an endline or a channel selection). In fact a games writer these days needs to be a director, a cinematographer, a stage hand and a set-dresser.

The legacy label just doesn’t fit the bill.

Language sometimes takes time to catch up. This isn’t surprising when you think of just how quickly gaming is expanding as a market – hell, as a concept – and how many realms of life it touches these days.

Faced with a drop-down menu of the mind, from which I try to select the most relevant category that my brain uses to understand things, I struggle to put games in just one place. Business, entertainment, culture, learning, representation, collective experience – which is best? Very few forms yield works which win Grammys *and* help relieve children from autism.

So why is it so resonant? There’s smarter people than me to answer that in full, but the radio documentary threw up the fascinating depth of immersion people feel when playing a well ‘written’ game. An expertly mediated game – especially one that takes place over a long time with involved game play – can be one of the most personal and affecting experiences you can have.

You make it yourself, of course, through a series of unique and involved choices. As the story unfolds you become ever more central to the narrative. And if it’s multi-player you’re creating a shared experience that no-one else has ever had before.

And then it’s gone, consigned to history. In one compelling phrase, someone described the experience as being more akin to a memory than merely content, or even art.

Wow.

Imagine creating a content experience so immersive it was strong enough to create memories.

How can games do this? Because at heart they are stories. And since implicitly we all interpret the meaning and power of stories based on what they mean to us personally, the ability of games to put the player at the heart of the story makes them the ultimate form of story-telling.

In the words of another contributor, games ‘individuate the consumer’, which is where things start to get really interesting.

In the near future other forms of story-telling will have to introduce this individuated element if they are to compete with the power and effect that games can induce. It’s exciting to think about how films, books and TV might start to incorporate some of the core characteristics of game play: personalised, iterative and participative. How will data and interaction fuel the narrative itself, using feedback to allow the story to develop in interesting and unexpected ways? How will the narrative adapt to new participants/consumers entering the fray?

This kind of story-telling that puts the listener in the frame takes us back to childhood. This is campfire story-telling, or bedtime stories made up by parents that feature the listening child as the central protagonist.

What if these stories, the kind we enjoy most in childhood, will become replicable throughout our adult life?

One game writer suggested we might soon have games that follow us beyond the fixed space where we currently play them. There will be games that follow us around our daily routine, posing light moral choices perhaps as we go. They might measure how we perform in small personality tests. The games might be able to craft characters and scenarios based on insights about the kind of people we are and the decisions we make.

This is a place where games and stories start to become indistinguishable. This is a place where experiences are not planned ahead of, but in response to, signals we receive from people. And where those people don’t just consume what is created for them, they co-create it as they go, over time.

This is a place where the label of ‘writer’ remains hopelessly inadequate.

As does that of ‘planner’, of course.

But maybe that’s a whole other story.

Behavioural Economics (and beyond)

Recently I was invited to give a presentation on Behavioural Economics to the good people at Which? magazine.

As experts in consumer rights they’re naturally interested in the reality of how consumers behave, and how the advertising and marketing community use insight to communicate effectively.

Yesterday I gave the presentation, and it ended up being quite a sprint across quite a bit of ground. Of course there’s the initial ideas behind the theory of behavioural economics and a few examples of how advertisers have applied them. At heart, I think, brands have started, rightly, to focus on generating behaviours rather than merely seeking to change attitudes.

I also wanted to reflect the the importance the coalition government have attached to ‘nudge’ theory, and the influence of the Cabinet Office’s Behavioural Insights Team in cascading the value of insight through government policy and communications.

I’ve also given a nod to how the application of behavioural theory is developing, and more explicitly concerned with social norms and the contagiousness of ideas. Gamification, too, is clearly built on BE principles, and technology altogether is extending the ways brands can get people ‘doing’ in response to communications, rather than merely ‘thinking’.

The deck is below.

The Deep Hidden Meaning of ideas

Disco is, of course, a wonderful thing. We don’t always associate it with meaning and artistic perfection. But the work of Chic, the group formed by Nile Rodgers and Bernard Edwards, embodies the notion of art as an idea in a way most people don’t appreciate.

And nor do they need to.

I’m reading Nile Rodgers’ autobiography right now, and it contains this wonderful passage on how their working relationship ensured  everything they did was as focused, definitive and as perfect as possible.

We taught each other how to believe in each other’s artistic ideas. We also taught each other how to fight for ideas when we thought they best served the project.

We created a production technique that would be the foundation for every project we’d do. We called it DHM, or Deep Hidden Meaning. Our golden rule was all our songs had to have this ingredient. In short it meant understanding the song’s DNA and seeing it from many angles. Art is subjective, but if we knew what we were talking about, then we could relay it to others in various disguises while maintaining its essential truth.

I think this is a fantastic take on how discipline is not the enemy of creativity, but its friend.

On how trust needs to be balanced with intuition for collaboration to work.

On how clearly defining an idea for yourselves is the first step to making it understood by others.

On how a central but unseen thought is the key to making something that still feels alive once its left your control.

And on how what we make not only can have meaning, but has to if it’s going to live in the real world.

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