The content conundrum

I was in Germany recently. My agency’s global network has a challenge shared by many media agencies, I suspect: how to formalise its development and distribution of content on behalf of its clients.

Content distribution is pretty much what we do already. Sure, the content we use and the channels available to us are proliferating at lightning speed, but the core principles of navigating a consumer towards a brand (as opposed to the way around) haven’t changed.

But media agencies developing content? Really?

Media agencies have for a while seen themselves as the angels on a client’s shoulder. We’ve been telling them the world has changed. That campaigns need to be more ‘engaging’ or three-dimensional.

All to easily we’ve probably characterised ad agencies as the devil on the other shoulder. They tempt the client with yet another expensive, short-shelf-life, we-open-on-a-beach-and-here’s-the-production-bill-thank-you ad production.

But, inevitably it’s that sort of agency, well-versed in production and selling things that need to be made, that are benefiting most from our sell. While media agencies talk in terms of potential, ad agencies go and make.

Increasingly, in a digitised, ‘social’ world, it feels like ideas are once again the currency of a successful agency.

Why?

Because advertising is based on interruption. Media facilitates this interruptionby allowing brands to buy their way in to people’s routines.

But interruption doesn’t work when the normal rules of intervention don’t apply. You can’t buy your way in to social media.

Mel the other week apologised to me from the stage for advocating great ideas that don’t need paid-for media.

But really I couldn’t agree with her more. I think if you have to resort to buying attention then you’ve failed.

So, paradoxically, while media agencies can tell clients about shift in traffic, or the increasing control consumers expect over their media, they’ve not always been able to articulate how a brand should respond.

Because developing social media strategies meant going without reach, frequency and other buyable metrics to cling onto. We often struggled to convert our expertise into much more than a strategy or ‘approach’. We’d end up with an empty vessel waiting for the actual idea that populates it and brings the approach to life. Our inexperience in helping clients visualise the actual content that would get made stopped us from benefiting from our own foresight

Now, I don’t believe for one moment that’s because media agencies aren’t capable of coming up with those ideas. But when you’ve grown up evidencing recommendations with promises of eyeballs and traffic it comes as a a surprise when clients, in the absence of being able to see the film/poster/message/game/competition/whatever,  don’t meet you halfway.

So media agencies are potentially just as disrupted as ad agencies nowadays. If we’re not buying the space, just what do we do? Put that way it’s easy to see why ad agencies, who have always created ‘content’ in its most obvious form, believe they have an equally central role to play in a new world unconfined by old-fashioned notions of 30″ or, if there’s lots of money, 60″ or, if  we’re feeling really brave, 90″.

But here’s the thing.

Ad agencies don’t make ads.

They might write them, and make their account man stand up and read out the scripts in order to sell them, but they don’t make ‘em.

They use, have always used, production houses, directors, etc to bring to life what clients have bought before it’s even made.

How about that, media people? Creating ideas powerful enough to make clients want to buy that they’ll pay you for no matter how they turn out, or how effective they are?

That’s what we need to get better at.

I’ll say, now, though, then I’m not particularly happy with the word ‘content’. It turns out to be incredibly difficult to define.

Try it.

I asked Twitter when I was in Germany debating this.

Stu said this

Pretty good.

Lisa said this, which I love.

I love it because Lisa is a journalist. In fact, she’s beauty and style editor at Marie Claire, so she knows a bit about turning ideas, trends, product, whatever, into content. It’s a helpful reminder that there’s a world of people and disciplines that do all this already.

Matt then said this.

Nice – utility, consumer value, etc

Liam got punchier, or more self-effacing anyway.

And after all this I realised something strange.

What media agencies currently sell – the box around content – is easy to describe, but on its own can’t sell a strategy because it’s so abstract.

What we want to sell – content that sits in the box – is quite an abstract thing to describe, but a relatively easy thing to sell.

For media agencies, it’s like content is negative space.

It’s what the eye is drawn to, but we’ve given more definition to what surrounds it.

Like this.

What gets media agencies into the content conversation is, of course, ideas. Ideas give definition to content. They fuel what sort of content needs to get made. And ideas are what clients actually want.

More on that soon, hopefully.

Advertising as social object

My wife was telling me something funny this morning.

Our son is 5, and has just started his second year at school.

They start doing PE properly this year, and the school was a bit late telling everyone the children would need a PE kits.

The staff put up a poster to highlight what parents would need to supply.

Kids would need shorts and a T-shirt every Wednesday. The image showed a boy wearing a white T-shirt and blue shorts.

Immediately, Mums who are used to being fully prepared and totally in control of things like this when into overdrive.

Mornings were spent searching for blue shorts and white T-shirts.

No joy in M&S, said one pair who’d reconnoitred the high road.

We heard from others who’d come up short in Crouch End.

T-shirts were being bought in packs of four just for the sake of the one white one.

Gangs of parents at the schools gates were discussing what might come to be known as the great white PE T-shirt shortage of 2011.

One child’s mum was even proclaiming her boy would just have to wear red shorts – and anyway it was ridiculous that the school should expect everyone to go and buy new things overnight.

She was right in principle, of course, but what damage might that do to her child, we all thought.

Eventually my wife was chatting to another mum, who out of nowhere said this:

“I really am stupid, you know. I’ve been searching round for bloody white T-shirts and blue shorts!”

“We all have!” answered my wife.

“But I looked at poster again this morning. It just says ‘shorts and T-shirt’. It doesn’t say ‘blue’ or ‘white’ anywhere!”

At that point, had you been in North London, you might well have heard the collective sound of about 50 hands slapping 50 foreheads, accompanied by groans, “D’oh”s and other self-berating exclamations.

There was indeed nothing in writing to suggest the prescriptive colours mums had so readily interpreted.

Nothing that is, apart from the image of a boy, wearing blue shorts and a white T-shirt.

People’s propensity to fill in the blanks certainly is a force to be reckoned with.

And advertising need not be ‘social’ to become an object that influences the spaces between people.

Sound and Vision. And engagement. And empathy.

As part of some work for a client yesterday I went to the cinema.

There was no film, though. In fact, there was nothing to look at at all.

I was there with Pearl & Dean to hear some examples of some sound-only advertising that Vodafone have done in Portugal. P&D had in attendance a guy who monitored a colleague’s brain patterns over the course of a session, and another chap who was a real evangelist for the sensory impact of sound itself.

If you were being cruel you might say that the sell was slightly laboured.

Media cliches abounded, with radio’s ‘theatre of the mind’ welded to cinema’s ‘captive audience’ to create a very special chimera of media short-hand. But it’s fairly easy to accept the notion that a cinema ad without visuals would be pretty disruptive, and done well it could be pretty ‘impactful’ too.

Having said that, it would be a brave client that actually signed off such work. Everyone likes the idea of zagging while all others zig – but then people like the idea of a lot of things without actually acting upon them. Creating disruption requires boldness; selling a sound-only cinema ad to a marketing director would certainly be bold.

Mind you, it would save on production budget.

I was with representatives of another telephony brand. It would be easy for them to see this an as opportunity to talk about product features (and, if we’re lucky, benefits) such as clarity and definition. But in truth this is probably the least interesting application of the platform.

Anyway, as I said, that’s what you might say if you were being cruel.

Because some of the things these guys were saying seemed really potent, perhaps even powerful.

The way our brains receive and interpret sound is way more heightened than the way we receive and interpret visuals. When we see someone experiencing something, we can register the visual cues that help us understand the notion of that particular emotion. When we hear that experience, however, we experience that emotion ourselves more directly.

It’s pretty counter-intuitive, but by comparison, our visual sense is more mechanical. It creates a mere simulacrum of the experience that can be created by limiting the cues people have access to.

Part of the reason is that our brains generate our own, very individual images to go with those sounds we receive. Our personalised visual construct means we empathise more easily with the experience we hear being presented. It’s not happening to someone else – it’s happening to us. The limitations of visuals that are created for us – as opposed to by us – are obvious in the film-not-as-good-as-the-book syndrome. Do we ever consider how leaving an ‘audience’ to fill in the blanks might create more, not less, engagement?

Another reason sound works so well is its ability to prompt a shift in mind states – particularly from alpha to beta. Alpha is where you’re in the zone, the habitual mindstate where you’re barely thinking about what you’re doing – for example when driving.Sound, it seems, is far better at shunting you from your somnambulant alpha state into a more attuned, oh-shit-something’s-wrong beta state. I guess that’s why a car horn works better than flashed headlights to stir us from inattention.

This has interesting implications for marketing, I think. The focus of behavioural economics in trying to understand the differences between our habitual and ‘executive’ modes of thinking have focused on concepts such as information, framing and relativity – all largely expressed in the form of visual cues. Perhaps an examination of the role sonics could play in this begins to feel conspicuous by its absence.

The work itself was fairly strange, and you certainly wouldn’t call it advertising. They were in the main pieces of sound-collage that had been made by a company called soundvision to demonstrate the vivid platform sonics offer, then badged up by Vodafone. One was the soundtrack a plane crash, where a man escaped, found himself on an island, then was captured by natives (it was all a dream in the end). One was entitled Liquid, where everything sounded like you were submerged in water – eventually it became apparent you were experiencing the point of view of a baby being born. I think the idea was that they would appear in before films of varying genres, to best capture the mood of the audience.

But the main point of these pieces for me was that you had to work to understand what was going on. It didn’t feel like a choice, either – you instinctively needed to piece together your situation, because no-one was giving you any short-cuts or visual associations. It was a lean-forward experience where there was nothing to lean forward to. (Literally, as the copy instructed you to close your eyes at the start of each piece).

The brain patterns being tracked made fascinating reading. The right, emotional side of the brain was drifting between alpha and theta mindstates. That is, between the habitual, non-conscious and the intensely relaxed.

The left, rational side was going nutso, as it attempted to make sense of what was going on. As the inputs forced you to empathise with the experiece presented to you, the most stimulated part of you was the logical, rational part.

And the great thing is it was enjoyable. As with the gaming insights I’ve mentioned previously, working to achieve something can be rewarding.

I think we often assume that advertising has to take note of the shortcuts people use only in order to exploit them, perhaps because we fear people don’t really want to to hear from advertisers. We would rather infiltrate than disrupt. We’d rather sidestep barriers than use them.

Perhaps sonics are a way we can think differently about the levers that advertising can pull.

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